Abstract

This paper presents the results of a survey on the use of error management methods during the design process at several leading corporations in the United States and Japan. The survey reveals that although many companies are aware of the benefits of structured design processes, and although most have implemented systematic design practices to some level, many companies are still reliant on reactive tools (such as design reviews and checklists) to manage design-related errors. This paper discusses the survey methodology, the results of the survey, and the authors’ proposed work to address the existing lack of a systematic approach to design process error-proofing.

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